I have had a horrible experience dealing with Samsung customer service. I purchased my appliance from Canadian Appliances in Coquitlam, BC (they were also horrible to deal with- I don't recommend this company either). Took me 8 phone calls to get through to a customer service rep who either didn't believe that I owned a Samsung gas range or required proof of purchase or my call was dropped. When I finally got through to someone who sort of understood my frustration I was told that my warranty wasn't valid- I had the stove for 5 months!!! and I purchased an extended warranty- then he required proof but he could not send me text messages- who knows why!!! Worst customer service I have ever had to deal with- I will NOT be purchasing any kind of a samsung appliance ever again nor will I shop at Canadian Appliances. Not worth the stress or anxiety.