I have had a horrible experience dealing with Samsung customer service. I purchased an electric range less than a year still in manufacturer guarantee. I've been dealing with customer service, technicians since December 15th. after two visits from the technician, the problem persists the same way. My oven power on itself and is warm with the light on all the time. Even when they know how dangerous this could be their prefer playing with me instead of changing my range for the new one. Please don't get any Samsung appliances they have zero respect for customers. every time you call for help they keep lying to customers because they don't know anything about anything. Really disappointed.