We received a frame TV that was faulty. Spent countless hours on the phone with various customer service reps and case managers in attempt to get exchange our product for a functioning one after we were told there were no technicians available to service our TV. After I received notice that the exchange was initiated, I received another notice a few days later that it had been canceled. We had to spend more hours on the phone in order to initiate a return/refund. They kept trying to give us store credit and we found for a refund to our card. Finally got that in motion, the TV has now been picked up from our house and I continue to get texts from Samsung that they cannot process the refund request and need additional information. When I try to upload more information, the button to submit is grayed out. I have never been more frustrated with any company before. Will never be purchasing from Samsung again. An absolute disaster all around.