I purchased all new Samsung appliances for our new kitchen, one of the burner burner knobs on the range was cracked underneath that I didn’t notice upon delivery and eventually the knob came off. I contacted Samsung and they refused to send me a replacement stating that knobs were not covered under the warranty. It would probably cost them pennies to replace the knob and make a customer that spent nearly $7,000 on Samsung application happy. Horrible customer service, I will never buy Samsung again.
3 years ago
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