make all simple 1. Purchased 3 phones 2. 10 months later on phone got defected 3. I had to talk to 5 tecs supports try to replace the defected phone but all 5 tecs rejected with own power and not helping my issues 4. so It took me 2 day and 6 hours of talking to these out of state tecs support people just wasted my time 5. each tech told me that all other tecs are lying tom me and he or she is right? 6. finally I didn't get my warranty issue solved, just wasted my time but those 5 tec supports people probably left there buts out. I was good customer with Samsung not because I'm Korean/American because I trusted their service and equipment, but CUSTOMER SERVICE FROM FILLIPPINES? (I'M SURE THEY NEED TO BE SHOUT DOWN AND USE AMERICAN CUSTOMER SERVICE WHO CAN UNDERSTAND AMERICAN WAY) I'll send more information once I reach out from management