I order a 28 c.u.f refrigerator (order # US109069258) and i was told that i will get message within a day to confirm the delivery time. Never received a time slot (i called a few times to find out but couldn't get answer) and finally received a message from XPO the night before delivery and the window was from 8 am to 10 PM. The day of the delivery, I received a message at 1:30Pm that my refrigerator has been delivered. I text back saying that it has not and was told that someone will reach out to me. I waited a few hours and then called XPO (samsung customer service was closed) and was told that it was delivered at 3:15 PM. I informed again that i have not received anything and they put in search tkt. I called Samsung on Monday and they promised to have an answer by the end of the day. I called back again on Tuesday and was told they are still researching the issue. AT the point I asked to cancel my order (which they supposedly did) but I have yet to receive a refund. I have called Samsung multiplied times since they all they do is bounce me around or hang up the phone on me. I have been Samsung customer for years, but not anymore.