I bought a washer and dryer set for my mother. She was excited at first, until she turned on the dryer and it was extremely loud. So we called Samsung to get it replaced or fixed. They sent someone to fix it and we were told the dryer was damaged on both sides of the drum and it was unfixable. So now samsung is giving us the run around and a customer service agent even hung up on my mom. They're dragging their feet, trying not to replace it and we haven't even had it for 30 days, plus I bought a 5 year warranty, which was no help. Safe to say this will be my last time shopping with Samsung, which is sad because I've always been a supporter of Samsung. But this is the 3rd product I've bought from them in the last year, they has been defective and had to be replaced.