I sent in my device for repair since it was under warranty. They first responded with a repair date then said the warranty was voided because of liquid damage. Since I sent in the device without any liquid damage I asked for an explanation. I was continually sent to different departments and no one could answer my question. I called 8 times without talking to anyone knowledgeable and then Samsung sent me an email stating they were returning my device. Very poor service and follow through without honoring their warranty or providing a knowledgeable person I could speak with in the repair center to explain the issue.