Appalling Support and misleading incorrect info . We purchased a £7000 Samsung “ premiere” 4K projector in December 2021. Samsungs Premier product which is effectively a Samsung TV in a laser projector . Immediately upon set up we noticed the Now TV app wasn’t on it . Then the fun started :- Samsung have no projector support option . I ended up speaking with their TV support , the first 3 support staff didn’t know or understand the product . Fourth go , success re support - but no satisfaction despite a software update and remote support . Customer Solutions then contacted us on the 23/12/21 and assured us that we would either receive a memory stick or a software update to resolve the matter - confirming now TV was on all their new TVs that also used the tizen operating system like the projector Then nothing ……….no contact / update / solution etc . I contacted them yesterday and they have now changed their position completely . It’s not available , we don’t know if we will make it available or if we do whether we will update older models . Premier model / £7000 / misled me / disjointed confused and poor quality support . They offered me £50 refund ( knowing my only solution now was to purchase a third party APPLE TV 4K to get Now TV at 4K on the projector at £160. ) Sad that the USA has to rescue them but worse that they didn’t stand behind what they said and they expect me to spend another £160 to prop up their device !!!. At one point they even said that technically my issue was with John Lewis ( retailer) and nothing to do with them . Laughable They developed and built it - it’s not a fault it’s an omission