I purchase a washer on Mar 5.2022 for $848.56, They were suppose to deliver it on March 9. 2022 but they have not done so. I called SAMSUNG numerous times and also SAMSUNG local XBO shipping company numerous time but they are kept delaying my shipping. I took off from work on march 9th to be home to receive the delivery but know one showed up. On March 8 2022 i got call from XBO which is delivery team of SAMSUNG and told me that they will be here on the 9th but NO one showed up. I am so tried of calling both companies and very upset and frustrated and SAMSUNG stated that they cannot cancel my order because its already in the shipping process. I requested on last Monday march 7th to SAMSUNG team member to speak to supervisor. the guy said supervisor will call me in 24-48hrs and no one called me from SAMSUNG. and every-time i call them I speak to new representative from customer service and i have to repeat the same information I even paid for installation and haul away old unit (washer) i am very upset. also I spoke to Elizabeth, Yen, Charles, Marvs from their resolution team from shipping company called XBO something like that. and no one is responding to me. I called Samsung so many times and they kept transferring me and tell me that someone will call me but no one called me.