I purchased a microwave last year and all of a sudden it started turning on by itself. I located on Samsung website was a sensor seems straight forward and obvious, same exact issues happening. They send a tech out who looked and bent my hinges as an attempt to “fix” a brand new microwave. As soon as tech leaves I open the microwave and close it, it turns back on so it wasn’t fixed within 5 minutes of tech leavening. I call Samsung they schedule me again for another tech. I took off work again now 2 days. They never show up. I call Samsung and they told me they never came because the first tech said their wasn’t an issue with the microwave. Which is mind blowing considering he bent my microwave and damaged it to fix a problem that didn’t exist? And they couldn’t of told me that before I took off another day of work. So end result was hours wasted 2 days off work. No fix and they proceeded to tell me the customer that my microwave functions properly eventho it turns on by itself and turns off without any input. I have never dealt with such a terrible company who said they can’t do anything for me because at this point it’s their tech company and Samsung isn’t responsible so I’m out 2 days a work and a over the range brand new microwave now needing to be replaced. Never buy Samsung. Total scam company I will never purchase a single thing from them ever again. They couldn’t even accept that it’s their microwave they blamed the fact the tech company lied and said they fixed or never had to fix my microwave and said we’ll sorry can’t help you. Complete disgrace.