Getting a refund is impossible! I had 2 Galaxy A32 5G phones quite working on me. The first one lasted 2 hours after buying it. I returned it and got another one thinking that it was just a fluke. The second quit working after 2 weeks. They both just completely died and won't come back on. The company wants me to call ANOTHER place and try to have my phone fixed. Why would I want to have my phone fixed when 2 of them did the same thing and I already had to buy another phone. (not a samsung phone) Anyway......good luck if you have any issues with one of their phones. I will never buy Samsung again.