I'm experiencing bad days with samsung now please don't encourage people to buy samsung products here after earlier a big fan of samsung, I made a big blunder by my biased mind towards samsung. A month before made an purchases from a samsung shop mobile app but product neither got delivered nor traceable by samsung and by their service partner “ecom express”. They asked me to cancel the product but refund was not initiated even after a month of waiting and they are not sure when samsung can return my money. A week before I received a mail saying that my cancelation was rejected and samsung shop app shows product was lost. I lost all my patience and their customer support is the worst I ever seen my life.