Absolutely the worst customer service ever. I purchased a (not cheap) Fold 3 in September of 2021 through AT&T. I was having issues every time I updated the phone. The phone would get stuck for hours on end. Aside from the updates the phone worked perfectly. I walked into AT&T and explained what was occurring. They checked my phone and they stated that the phone was in perfect condition (never damaged). It was clearly a malfunction with the phone. I shipped the phone to Samsung after calling and speaking to a representative (still under warranty). Today I called to follow up and Samsung stated that I owed $500+ for the "repairs" because the phone was damaged and the screen needed to be repaired?! What physical damage? The representative was rude and didn't care when I questioned how it was possible that the phone was never dropped or smashed in any way. I am NEVER purchasing another Samsung product again. Lost a loyal customer that stuck around for 13+ years.