I have never experienced such horrible customer service! We have a three year old tv whose remote has stopped working and samsung is refusing to do anything to help with a new remote. All they keep saying is to purchase a new one for $73! That price is insane for an item that should last the life of the tv! We will be thinking twice before purchasing from Samsung again in the future! I would have expected much better customer service from such a well known company!
3 years ago
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