A new TV was replaced after 3 weeks as it was malfunctioning.. The replacement was no better. Trying to get someone at Samsung at Customer Support who knew what they were talking about was an exercise in futility. Promises to have a senior person ring me at a specified time failed - no calls were received. Speak to UK Head Office and they just stonewall, despite explaining that their agents agreed they couldn't help and had agreed the forementioned call-back the response was 'I can't put you through to a manager, you must go through our agents who will then escalate the matter'. I have told them that I have been there, and the response is, 'Well, that's how it is, I cant help you'. Any employee of mine who had initiated such a stupid system would have found themselves out the door in no uncertain terms. Has Kim Jong-un taken control here?