If I could give 0 stars I would. Dealing with Samsung.com home appliances was the absolute worst experience i ever had. I ordered a refrigerator, washer and dryer on 4/11/22 and was told they would be available for delivery in early May. I didn't need them until I moved which was on 6/11/22 so I scheduled to have them delivered that day. Every week for 2 months I received a confirmation email from them letting me know the items are scheduled for on time delivery even through receiving an email the day before the delivery date. I waited in my house for 5+ hours before I started calling Samsung to see if they could give me a 2 hour window of when they would arrive. It took over 1.5 hrs to get someone on a call with me to tell me my appliances were not shipped and that they would let me know in the next week or two when I will be receiving them. I explained I have 2 young children and I must have a refrigerator and washer and dryer. I asked if they could loan me any until mine were ready and was turned down, I asked if i could exchange for appliances they did have available and was also told no. The washer and dryer were available but because i ordered them in one order, they weren't able to send me them separately. If i cancelled the order and placed a new order to get the washer and dryer, the price would go up because i didn't have it bundled with the refrigerator. The 2 options I was given were to wait and see when they will be able to deliver and they didn't know when that would be or cancel the order. I asked to speak with a manager and was told I am unable to speak with one nor would they provide the name of a manager. Again this had to be the worst experience I have ever dealt with and so disappointing to know Samsung would treat customers like this. I ended up cancelling the order (have to wait 10 business days to see the money refunded to my credit card), went to Best Buy and bought a different brand, but of course I have to now wait 10 more days to receive it because I just placed the order so now I am going without these items which is not easy having 2 small children. My whole point of ordering 2 months in advance was to assure that i would have these items on time for my move. No one even bothered to let me know they wouldn't be showing up to deliver. Shame on you, Samsung