Words can’t describe how terrible samsung customer service is. Ordered the BeSpoke fridge, first delivery was canceled due to the fridge being damaged. Second fridge (2 weeks after order placed) was brought to the front door with a massive dent in the back, damaged fridge refused at delivery. Multiple attempts on the phone and MULTIPLE hours on hold with no agents available, then if you did get an agent they would say one moment please, just to place you on hold for hours and never come back on the line. After days of calling and countless hours wasted was finally able to reach an agent. Agent refused to give any information except the name Robert and said he is not allowed to give a operator identification #. Also refused to give any management contact information and was placed on hold several times during the call. The proposed remedy for the 3rd fridge delivery was another 2 week wait, which would make an entire month of living out of ice cooler for a fridge since the old one was removed for the install. I was finally able to cancel the order and will never buy/own another samsung product in my life. Don’t EVER go with samsung, you will surely regret it!