Terrible experience. 4 of 6 phone calls to Samsung (I recorded 4 of them). I plan on putting them on youtube to make people aware of the lousy service. Issue: The water pitcher leaks out of the gasket seal. 1st call in June 2022. Polite agent. Says will get it ordered and mailed out. Gave me a ticket number. 2nd call 8/3/2022. Polite agent. Asked where my pitcher was. "Its on back order". How long will it take? "We can't give you a time". Asked to speak to management. Got transferred to a 3rd party parts department. Hung up on by 3rd party parts department. 3rd call 8/3. Asked to speak to management or to be given a phone number to 3rd party parts department. (Samsung parts are on backorder indefinitely so hoping this would resolve my issue) Given number to J&J parts (1-800-627-4368). Rude lady answers. Says the pitcher cost $147 and that Samsung won't cover it that I have to pay cash. 4th call to Samsung 8/3. Rude agent. Asked to speak to a manager. Waited on hold for 30 minutes and hung up. I plan to release all the videos online and also submit them to our local news outlet. Hopefully, that will get Samsungs attention.