they don't stand behind their products. Bought a range, surface is already peeling (have it 5 weeks used 3x) and they are blaming me for, I don't know, putting a pot on top of it instead of just holding it above and letting it hover so it never actually touches the surface. They'll just say customer damager. I've had it 5 weeks and used it 3x and I only use their recommended cleaner Cerama Bryte. I've had glass top ranges for over 15 years, this has never happened before. It's brand new and already looks like garbage. Samsung is a garbage company that doesn't stand behind its products