I purchased a fairly expensive range model NE63T8711SS. Once I started using the range, I realized I did not get the temperature probe that plugged inside the oven. I contacted Samsung on Twitter, I had two different agents tell me the part was on order and provided order number and time frames on receiving the part. Then after the part not arriving, and with no contact from Samsung, I inquired about not receiving the part only to be told the order was canceled. Poor customer service and no effort towards building brand loyalty, even though Samsung had been our go to grand.