I hope someone from top management sees this! I am in desperate need of Samsung addressing my fridge not cooling! My ticket no. is 4166179995. I have to call them almost everyday because my fridge is not cooling and it seems all their repair centers are fully booked and so raises the quedtion about their products quality. I have thrown $$$ worth of food and can't cook, can't store food much more we have a baby at home that we cook food for. So when will Samsung finally settle this problem???? They always tell me that they will pass my case to another repair center. So will I just wait???? Samsung come on!!!!!!! What happened to your company's products & services?????