Had problems with Samsung when our washing machine packed up although still under warranty. Every time we phoned they said it was out of warranty even though we had an extended 5 year with confirmation email. They wasted so much of our time and delayed the repair. Even when they finally told us we did have warranty, I rang the repair company Elite who were told there was none and we would be charged. We finally got through to them but when I made a complaint they were just not interested. Customer service is absolutely appalling!
2 years ago
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