I made my order by calling 1-800 Samsung. I had my washer and dishwasher delivered a week ago. Dishwasher is still sitting in the middle of my kitchen and I paid for installation and removal. There’s no order number but my contract clearly states installation and removal. The guys that delivered them said I would be contacted soon for installation and removal as they need to be licensed. They disconnect calls, transfer you and place you on long holds!! I was given a courtesy of 61.00 for ea. machine because it came later than was told. Was supposed to get a 200. Credit because I was given a different quote for the price than what I was charged!! Didn’t get that!!! Still waiting for installation!!!