I wouldn't even give them one star after dealing with them. So I bought a brand new s22+ in February 2022 paid it off. Loved the phone until they did a software update oct 27th 2022 which is making my phone not receive calls text voicemail and my security cameras app. Been on the phone with Verizon then in the store then called Samsung they told me to drive 2 hours to a ubreakifix store figure out what is wrong I walk in and they say they can't fix it call Samsung so I call Samsung on my 2 hour trip back. They said mail your phone in and we can fix it I said ok that's fine I'll need a loaner phone because of my work I'm on call 24/7 365 plus run 2 businesses so my phone is needed daily. They said we don't offer loaner phone you will have to go buy a New phone and use it while we work on yours. Are you kidding me right now. You don't loan phones out but yet your a phone company that makes them. I have been a loyal Samsung customer for years. This is absolutely ridiculous to treat your customers this way.