Samsung has been taking me on a ride since 8 months now. I had purchased a Samsung S21 device 8 months back and they had a promotion to get a free gift and the option was Samsung buds2. All got approved to be shipped and I never ever got it. There were numerous emails and numerous calls everytime I have been asked to be rest assured as they will escalate the matter but I am really not sure if they did anything. Its all a lie. At the end they say oh we closed the incident and the resolution is we initiated a refund but you wont get it because this was part of a promotion. This is a ridiculous outcome. So basically the moment you happen to have a problem with an order just have no hopes for it to get resolved as either they are a scam to not fullfill their promise or they have hired incompetent staff who cant do their job. I am never going to buy any more Samsung gadgets in my entire life as I cant take this level of torture by someone.