BUYERS BEWARE—SAMSUNG TVS ARE CLUNKERS, based on my experience! SO IS THE CUDTOMER SERVICE, again, based on my experience! Bought a 55” Samsung TV and it stopped working after 2 months. Geek Squad determined it was DOA. Samsung insisted on a repair visit, that turned into a replacement order over a week later. Time wasted non-stop. Samsung customer service was a nightmare and it took me 5 weeks to get my replacement TV—and that is because I’m picking it up myself over an hour away. They lied about the freight company and the timing for my replacement TV, they could NOT provide any tracking information, and the supervisor (Miguel, Badge # 31770) wasted my time with a bunch of nonsense and no substance. Samsung said I should have the TV by 11/29–instead, I am driving to the freight company in Chino to get it or it will take another month as I am 290 in their delivery queue. Samsung is a one and done for me. NEVER AGAIN! ☠️
2 years ago
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