Bought the Samsung Flex Washer/Dryer set and the extended warranty a few years ago and had problems with the washer within six months and waited for service for over three weeks with the control panel being replaced. Less than a year later, same thing and it was replaced four times in two years. Just before the extended warranty we purchased expired, it stopped spinning and draining. Repair was called and they came out and we were told Samsung was NO LONGER MAKING REPLACEMENT PARTS for this 3 YEAR OLD washer. The extended warranty stated the washer would be replaced if repairs could not be made and we requested a replacement, however, the warranty had a clause that they could choose to refund the cost of the extended warranty ($399 vs $2,000; gee, I wonder why they chose refund, read the fine print peeps!) We spent almost $5,000 for this set and warranty and now the dryer refuses to start. Samsung appliances are awful (we also bought a refrigerator). I'll never purchase another. My last washer/dryer (Kenmore) lasted 20 years through 10+ washes a week. If I could give zero stars I would.