Purchased two new Samsung phones, one for my wife and the other fot myself, and took advantage of the rebate program. I followed the process requested from Samsung for both phones and returned old phones. Samsung three weeks later declined my return and claims my phone does not turn on. I find this difficult to understand as I was using this phone right up to the return date. On the return date, I transfered data via a USB C cable between old and new phone, did a factory reset and once it came up to activation screen I turned it off and shipped. Tried to call and was told that there was no one I could not speak with, only able to communicate to the return team via email who only sends me a we are going to charge me.