I recently purchased two upgraded Cell Phones for my wife (Z Flip 4 with Galaxy 5 Watch) and I (S22+ and Galaxy 4 Watch) and took advantage of the trade in, The only reason I choose to upgrade and trade in our existing phones is I am retiring and decided to take on this expense before retirement. Our phone were aged, but functioning and meeting our daily needs. I also made note that there was damage to the case, not screen, when trading them in. Did not try and hide anything. I have been using my existing phone up to the day where I transferred all the data from my existing phone via USB C cable to my new phone and performed the Factory Reset. After the reset, the phone came back up and I saw the welcome screen to begin the activation. I then powered off the phone, packed it up and sent back to Samsung. A week later received notice they received the phone. Two weeks later I get a notice stating they are declining my return as they claim the phone does not turn on. So I asked a simple question.... how did I make calls, transfer my data and apply a factory reset to a phone that does not turn on??? I used this phone up to the point of shipping back to Samsung!!!! The only answer I continue to get back is the phone does not turn on and I am being charged. Have made attempts to reach a manager, but can not speak to anyone past 1 level on chat or the phone. I have been in the Customer Service and Support industry for some 40 years, including managing a WW support team, and if I treated my customers like this, I would be ashamed and probably fired. My family will never purchase another Samsung product again. Was looking at a new 75in Samsung QLED TV for Christmas, but based on my recent experience with Samsung, switching to LG or Sony. I only wish I had followed my original instinct and went back to Apple for my cell phone