i am so upset and disappointed with how samsung claims, customer service , warranty and specialty departments i purchased an electric oven less than six months ago when it began to overheat so i call to ask to have it checked the tech said because of a liability issue it could not be fixed, replaced or repaired its been six weeks and finally i was told after numerous calls and run around they could not do anything for me even though it was still under warranty my husband plans to contact the president / presidents of the company to try and have it replaced or our money back the company has had issues with overheating gas stove ovens back in 2019 when a lawsuit was filed you can google this issue i think the company has a flawed mother board heating element which causes the ovens to overheat which was verified by the tech who checked on the unit when i mention this to several representatives they chose to ignore my comments and showed very little empathy for my situation and distress for a company that has trillions of revenue you would think they would care to make customers happy but after going back and forth for the past several weeks frankly i am just too tired to continue the dialogue or any kind of future conversations because they do not care about communicating to resolve this issue