I feel that the Samsung CS is only to cut the deal - It's all about cutting the deal! Sales! Sales! and Sales! After the contract is cut, in case the problem pops up, they are nowhere to be found! You will often find that you will be treated like a ball being kicked from person to person. First off, there is no real person to talk to on their 800 number - the only option is to via online chatting. Secondly, even if you are lucky enough to be hooked up with an online CS manager, very soon you will find that his/her goal is for you to make another purchase and when you request technical support for a missing or damaged part for your home appliance or mobile product, he or she will reroute you to another guy arguing that you will be "well" taken care of by their technical support?! It is until then that you will find that you are f**ked. Really do not understand what a missing part for your home appliance has to do with technical support?! To be honest, were there a negative star, I would give it to them.