The first time I order the Z flip, for they sent me the wrong color. The next time they went to replace the phone they sent me a locked phone instead of the requested unlocked. Bye, then my trade in value they claimed was less so they wouldn’t match my original price for the third replacement. So I lost $100 on that. Then, by the second replacement, they also refused to match the original price and sent me a new cart with a deal that was $200 more. When I asked to cancel the whole order and give me my Z flip three back, which was my trade in, they refused . This, after a rep hung up on me when we weren’t even arguing and I was trying to understand her accent . So I’m literally at the point where I’m considering calling a small claims lawyer about this to get my Z flip three back from them and get out of this double faced ordering nightmare. I hope this point it’s just to get a used as he flipped for on eBay or something. The feedback on that would be way more reliable than Samsung has been.