This may be the worst customer service experience I have ever experienced, even worse than the DMW or IRS. My Samsung flip phone is peeling away from the interior scree for the third time in a year. At first Samsun denied it was under warranty, when I gave them proof they said I needed to use my phone insurance would have a $400 deductible. When I called the insurance company they wouldn't approve a claim because it was under warranty. Got sent to tech support who then sent me back to the warranty department. After 5 entirely wasted time I gave up due to the condescending employees and lack of knowledge about anything. Warranty useless, customer service appaling...never having to buy a Samsung product again...priceless.