I bought a Samsung s21 phone which started spontaneously powering off after about 4 months. I liked the phone otherwise. Trying to get the phone repaired or replaced under warranty was a nightmare. After about 6 months of countless and useless calls to customer service and 2 times sending my phone to them without any indication that they were trying to identify the problem, I finally had my state attorney general's office send them a letter before they agreed to refund my purchase price.
2 years ago
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