Terrible from start to finish. Ordered a washer and dryer online. The dryer came damaged. They sent another dryer - it was also damaged. The third dryer came and finally there were no issues. I was promised two credits and they were never processed to my credit card. On top of that they billed me for (2) dryers. Getting any kind of technical support was impossible - they just read from the manual and don't know anything about the product. Trying to get a refund is just as fun. Transferred from one department to another. No one to help. I would not recommend buying any products from Samsung.