I pre-ordered the Samsung Galaxy S7 on March 7th, 2016. I subscribed to the Samsung upgrade program and paid £56 deposit. I never received an order confirmation or anything from samsung. I had to send a copy of my passport to Pay4Later who are the finance people to verify my identity. They rejected my I.D even though it was clear to read all information. I then had to contact them several times and eventually received a response on the 11th (which was the day I was supposed to received the device and the FREE Gear VR). The email explained that they had received my order and that it would be with me tomorrow (March 12th). I returned home from work to see that it had not been delivered but instead an email sent to me saying they were out of stock and the "good news" is that it will be back in stock after the 22nd March. I then email them again explaining my concerns and that I was expecting it on March 11th as this is what they stated when I ordered. I received a response 2 days later. The email explained that they were out of stock and that they expect to receive more stock around March 22nd, 2016. This is NOT GOOD ENOUGH!!! I pre-ordered the phone to ensure I had it for my 6 week holiday in America as I currently have no other phone and it is not going to be here in time. I contacted customer services again to which they informed me that it will not be at my door before I leave and that I would not receive the FREE Gear VR which was part of the order - Their excuse for this is that the order was not processed until the 11th even though payment was taken when I ordered! Disgusting! I explained my situation and asked if I could collect it from a Samsung retailer and they said no! So unless I go directly to a retailer and purchase the phone from them I will not be receiving my device before I leave. This is absolutely disgraceful from Samsung - The "leaders of innovation and technology". They need to focus on "average customer support" then they would actually help instead of lying to customers stating that they will receive a product when they clearly know that hundreds, if not thousands will be left disappointed and deflated. Avoid!