Absolutely appalling experience from samsung direct. I paid for a washing machine which i have not got, and have not been refunded for. Customer service is an absolute joke, they barely speak English, conveniently cannot understand what im saying, and just tell you to wait 24/48 hours for an update every chat you have. My washer was meant to be delivered and plumbed in 5 days ago and someone today told me it was cancelled last friday and was never coming back. Absolute joke. Please read trust pilot reviews before purchasing samsung!!
2 years ago
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