We bought a new Samsung Washing Machine that was delivered last Sunday. It broke on 1st time of using. We were promised a call from an engineer within 24-48 hours but heard nothing. I followed it up 72 hours later and was eventually called back to be told that no engineer was available to visit until Monday - fully 7 days after I had reported the fault. This is a major problem for us and I got no sense whatever that the engineer had any interest in resolving the issue more quickly. We cannot get a replacement (probably not a Samsung after this experience) until the engineer has confirmed that the machine won't work. Just going round in circles