Samsung NZ customer service is a joke. Not only can you not get through either by online chat (waited 30 minutes and still had no available representatives), or phone (there was silence on the line when I finally got through forcing me to hang up), but if you do waste 3 hours and finally talk to them, the promised follow-up never comes. I have been waiting over a week and still nothing. My issue is one shared by many S22 user, the persistent Secure Folder notifications that you cannot turn off. It is all over the online forums - it is a known issue but they still haven't dealt with it. I'll be moving to Apple after being a loyal Samsung guy for 12 years.