I bought 2 mobile phone for my business ( £2400 ) and one of them came with a big scratch on the camera - Samsung S23+. It will take them now 10 days to have my return process then another 10 days to send a new device mobile phone. In total 20 days without a mobile phone.
When you buy online you cannot return an item even in their official Samsung stores.
Worst customer experience ever.
2 years ago
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