I am going to the Better Business Bureau over my experience with Samsung and my new Samsung washing machine. In fact, I may even go to consumer advocate with the Attorney General’s office. What a horrible company. I bought a new washing machine and it stopped working almost immediately, and they would NOT replace the machine, but sent two different companies out to repair it. Now I am waiting on a new control board plus sensors plus other material that needs to be replaced on my brand new machine. I absolutely hate Samsung. I used to buy all kinds of Samsung products and I have been happy with most of them, but I will, never, ever buy Samsung again. I hate them.