Trained liars. This has happened twice in a year, but never again because I won't buy another Samsung product. I bought mobile phones last year and had several issues. I wanted to return the phones, but was talked into trying some support fixes. They worked temporarily, but would again start to act up and then my return period ended. Luckily, my local TMobile store representative was familiar with the phones issues and got it working. Now I pre-ordered the new S23 Ultra. When it arrived it wouldn't sync properly with the old phone, so I went to TMobile right away. They got it working, but it was never right. It would flash the screen while texting, drop calls and cannot keep a WiFi connection. Samsung agreed to take back the phone and return my old phone with a full refund, but my old phone didn't show up and I called Samsung again after 10 days. That's when they changed their story and said that my old phone wasn't returnable. I'm starting with a credit card dispute and will go to small claims court next. NO MORE SAMSUNG.