We bought a Samsung fridge in November 2022 in a local shop to support local business (that's a different story). In January 2023 the fridge stopped working completely. I called Tech help and they watched remotely as I tried to fix problem, no luck. Tech came to house 10 days later (10 days with no fridge) and confirmed that fridge was faulty and could they give us a new one? Fantastic, no problem. We'd probably have to wait a week, no problem. A week went by, nothing and then we received a message saying they couldn't give us a new one, would we like our money back? OK no problem but when? (18 days with no fridge). As soon as they collect our fridge and it lands in the warehouse, we'd get our money back. We waited ANOTHER week for the fridge to be collected (25 days) then another 4 weeks (46 days) for them to confirm that it had arrived in the warehouse but that our money wouldn't be cleared for refund for ANOTHER 3 WEEKS. In the end, I was left with no fridge and no money for a total of 70 days. Now this sounds petty in the big picture but the money we spent on that original fridge was all our savings. They offered no apology, no logical reasons why a fridge would take 4 weeks to get from Alicante to Madrid. It was just shoddy, shabby service by a shoddy, shabby company and I will never ever buy Samsung again. They do not care about you, the consumer, they only care about the bottom line. We then ordered a new fridge from Amazon which arrived slightly damaged on the door. We were offered an IMMEDIATE refund on part of our payment. I know where I will be buying from in the future and I'm damn sure I won't be buying Samsung.