Clint A. Samsung Care (Zero care) by Clint A. on 23 Feb 2023 I purchased a Samsung 648 l French Door fridge 14 months ago with a 2 year warranty Fridge is great and all reviews about it I have read are positive. At the 11month mark we started having an intermittent fault where the fridge would stop cooling. Samsung were very proactive initially getting a service tech out, this has happened 5 times since the initial complaint, we have lost 3 full fridges of food. I was exasperated at this and asked for a refund at 12 month mark, Samsung kept evading my calls and emails and would not refund me or replace my under warranty fridge that has not worked properly for 3 months and continually insisted on repair which they have had 3 attempts (all unsuccessful). They still want to repair after 3 months I purchased a new fridge (not Samsung) as I have a family of 5 and we need a fridge. I feel I have received very poor treatment from Samsung. Update - I went through the mediation process which took 2 weeks and multiple emails. I dont feel my mediator understood the circumstances of my issue, did not call me to gain a better understanding as I suggested. Samsung believes I shouldn't have bought a new fridge and should have operated a family of 5 without one for 4 months in the Brisbane summer.