I would give zero stars if I could. Do not buy their washing machines! It rips clothes and cuts off sleeves! Please do not waste your money on Samsung appliances. I paid £429 for this washing machine, it’s less than a year old and and it’s been damaging the same amount of money in clothes. They expect you to pay upfront for an engineer to come look at the machine. If they can avoid finding fault with their machine then you’ve lost even more money having paid for the engineer. I hope that by writing this review I can save people their money. I’m letting all my friends and family know too.