I recently ordered the Samsung Galaxy S7 Edge. I decided to order it directly from Samsung rather than a third party because the offer was exactly the same and it should be easier to get the product from the supplier surely. The order said next day delivery. It has been 3 days and I still don't have the phone. The response from Samsung is that I should contact the courier directly which I did. I was then told that Samsung specifically requested the later delivery date. I responded to Samsung with this and was sent a template response saying that according to their T&Cs I would get the phone the next day if ordered before 7pm but they can see on the tracking that I should get it soon so thanks for understanding. Firstly, it still hasn't been delivered. Secondly, why are they telling me that they should have delivered it? Of course I know that, that's why I am complaining. No response for my complaint to be escalated to a manager. Appalling service from both Samsung and UK Mail who they used for delivery. Manpreeth at UK Mail was very rude from the minute she picked up the phone.