I contacted Samsung when my dryer stopped working. The rep suggested that I get a new dryer & when I couldn’t find a repair person to come out in the near future, I responded to the Samsung rep’s text to get pricing & delivery schedule for a new dryer. The rep said the dryer would be delivered on May 26 but when I got the order confirmation by email the delivery date was July 17. I sent another response to the original text & was assured that the delivery date would be updated in 48 hours. That didn’t happen so I cancelled the order on May 25. The next morning, Friday May 26 I received a call from Sreenivas Bangarolu who said he is a supervisor at Samsung & wanted to make things right. He offered a $200 discount and assured that my dryer would be delivered today, Tuesday May 30 & that he would keep a watch on my order to make sure delivery promise was kept. I checked order status all Memorial Day weekend, but the delivery date showed July 30. Today I spent over 2 hours on the phone with Samsung. I spoke with 5 people because the calls kept “dropping “ when I would not accept their “sincere apologies” or delivery date ing July 30. Kudos to Fred’s Appliance in Coeur d’Alene, ID. I called them this morning, they had the dryer in stock & I picked up this afternoon. I only purchased a Samsung dryer because it is compatible as a stacking unit with my Samsung washing machine. Never again will I purchase anything from Samsung.