I made a mistake by using Samsung Direct to purchase the washer and dryer before reading the reviews. I purchased a washer, dryer and platforms for both on Jan 31 of this year. They were delivered, except upon first use, the dryer was broken. A replacement was ordered and delivered, but the RXO delivery person plugged it in and it also was broken. They eventually picked it up (I thought I was getting a replacement) but the delivery person just picked it up and said that they were picking up a lot of dryers for the same issue and they were being recalled. After checking with Samsung every few weeks over the last 4 months, the company continues to say, 24-48 hours they will contact me for delivery, but have never heard from the delivery company. When trying to call Samsung support, we are constantly "disconnected" and never called back. At this point, they have lost all trust, and I am trying to return all the delivered items, and cancel the order for the dryer that never came for a full refund, so I can purchase my items somewhere else.