Has anyone called 1-800-samsung to get a repair? Instead of help, you get a recording trying to sell you a life alert. I have a broken refrigerator, (4th time I've needed to have it repaired). The local appliance repairman stood me up so I called 1-800-samsung to get the name of another repairman and could not get a human, only got the recorded message about life alert and then they hung up. I am in a state of shock that this is how a national company treats their customers. It is bad enough that I need to have my fridge repaired 4 times but now I can't even get a repairman because the company wants to sell me yet something else instead of standing by the other product they sold me. NEVER AGAIN. WILL NEVER PURCHASE ANY SAMSUNG PRODUCTS AS LONG AS I LIVE!!! Would rate them zero if that was an option. Unbelievable!